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How to Bring Out the Best in People at Their Worst!
Now Updated for a New Generation Of Bothersome Behaviors
Since this bestsellinq book first appeared. technology has Spawned a whole new
breed Of annoyances. Life today is filted with even more people canet stand!
• people on cell phones. obOvious to pur personal space
• E-mail "buddies," ventinq their frustrations online
• Buny bosses with the power to et "th it
• Whinlnq cowor\ers *hose negativity is drivinq you crazy
At best. such people can make life stresstul and unpleasant. At worst. tho can
keep you trom achievinq important qoals. The qood news is that it is fujiy within
pur power to brinq out the best behavior in people •ho are at thü .orst'
Sound impossible? 't's not. Just ask the millions Of people who have benefited
from Brinkman and Kirschner•s proven. innovative approach to de.linq with diffi•
cult people This bestsellinq guide *ill teach you:
• How to identity the 10 most behavi•rs h« to vith
each Of them
• HO. ditfkun people think. *hat th•y they Et the
• Hov to be persu.sive and use yur innu•nce
• HO. to cultivate "take ehUvø skins that turn into
Dr. Rick Kirschner and Dr. Rick Brinkman are naturopathic physicians. protes•
sional speakers. and corporate trainers. Since 1980 they have shared their
insiqhts Kith audiences around the Forld throuqh keynote seminars.
and bestsellinq published Works.
McGraw-Hill
U.S.A.
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